Due to the nature of the products I sell, I cannot accept returns or exchanges. However, if there is a problem with your order, please message me and I will be happy to accommodate your requirements!

Unless otherwise requested, all orders are shipped by USPS First Class Mail. Orders are shipped within 1-2 days after processing time, and generally reach their destinations within 3-4 days after they are shipped.

All domestic shipping orders come with a tracking number, which is provided to the buyer. Please make sure to track your order. Once the order leaves my hands, I cannot be held responsible for lost or stolen packages.

Rush Order? Please message me! A rush fee may apply, as I do not allow rush orders to "jump the queue"; instead I work overtime to handle them. Some items, though rushed, still may require a certain amount of time to make.

Need Express shipping? Please message me to discuss upgraded shipping options!

Unless otherwise requested, all international orders are shipped by First Class mail. Orders are shipped within 1-2 days after processing time, and generally reach their destinations within 3-4 weeks.

International shipments cannot be tracked. Once the order leaves my hands, I cannot be held responsible for lost or stolen packages.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Rush Order? Please message me! A rush fee may apply, as I do not allow rush orders to "jump the queue"; instead I work overtime to handle them. Some items, though rushed, still may require a certain amount of time to make.

If you need express shipping, please message me for upgraded charges.

Sending this item as a gift? I am always more than happy to include a short handwritten note! Be sure to mark the order as a gift at checkout, and leave your message under "add gift message for free". Also be sure to update the shipping address to that of your recipient's.

Yal&yana products are not intended to diagnose, treat, cure, or prevent any disease or conditions. Instead, please consult a physician or other healthcare practitioner. Use caution with sensitive skin; if you don't know how you'll react with particular ingredients, try a patch test. Please be aware of any personal allergies prior to using these products. If you have an allergy to any of the listed ingredients, please do not use. Rinse tub after use, and please be careful while getting in and out of your tub as certain oils may cause slippery surfaces.

I am operating as normal during the COVID-19 pandemic. However, please be aware that shipping is outside of my control, and due to flight reductions and increased border restrictions, your order may take longer than normal to arrive.

I will do my best to keep you informed of any changes, and I sincerely appreciate your support and patience during this time.